CONTACT CENTRE

The competitive business environments and the continuous paradigm shift within an ever changing global business model has compelled modern entities to demand proactive, focused, interactive and effective solutions that promote customer satisfaction and client loyalty through a quality customer service oriented outlook.

Tellida Contact Centre service offerings are geared to address multiple requirements through a range of service options. Our staff comprises of a team of highly-trained, experienced, motivated individuals, whose capability and team spirit has been highly valued by many clients.

“HTR is Australia’s largest Hospital & Patient Entertainment Services Provider which services over 50 public hospitals in 5 states.

Tellida is the outsourced customer support and back office operations partner of HTR, where all calls related to client enquiries, connection activations, payment processing over the phone, remote login management of customer requests, bed changes and ward changes updates as well as emails received for customer support services.

In addition to this Tellida provides a range of value added data/ information processing, reports generation and management decision support analysis as part of the back office services. Tellida handles approximately 40,000 calls every month on behalf of HTR over a span of 24hours per day, 7 days a week”

WE OFFER A RANGE OF HIGHLY CUSTOMISED CONTACT CENTRE SOLUTIONS WHICH COVERS;
  • Multi-mode services (voice & non-voice)
  • Round-the-clock customer support
  • Multi-lingual & Multi-functional staff
APART FROM SERVICING AUSTRALIA’S LARGEST PATIENT ENTERTAINMENT COMPANY AT PRESENT, OUR PREVIOUS CONTACT CENTRE MANAGEMENT EXPERIENCE COVERS;
  • International IT Solutions Company
  • A Global Super-Luxury Resort Chain
  • A Leading South Asian Airline