Management Team

OMAR FATHA RALLY FCMA, DIRECTOR & CEO

Omar is a fellow member (FCMA) of the Chartered Institute of Management Accountants (CIMA, UK) with over 15 years of international management experience in multiple industries and sectors. He had his Executive..

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Omar is a fellow member (FCMA) of the Chartered Institute of Management Accountants (CIMA, UK) with over 15 years of international management experience in multiple industries and sectors. He had his Executive Education in Corporate Business Leadership at Harvard Business School, Boston.

Omar Began his career in the logistics industry, as the Finance Controller for Expolanka Freight based in India and then became the international Finance Controller. He worked as a Director for Oracle Financials implementation at the Expolanka Group and sat on the Executive Council of Expolanka. He also functioned as the Outsourced CFO for Wings Logistics Group, USA. Omar was Director and CEO of HelloCorp Pvt Ltd until he formed Tellida after successful MBO of HelloCorp, a leading BPO services provider back then. Omar was awarded the prestigious “ICT Entrepreneur of the Year Award” for 2013 for his achievement as a founder of Tellida.

He is a founder Board Director and Treasurer of Sri Lanka Associations of Software and Service Companies (SLASSCOM) and is currently on the advisory panel to the Export Development Board (EDB) for IT BPO services and an ex-co member of Sri Lanka Singapore Business Council.

MOHAMED HISHAM DIRECTOR – OPERATIONS

Hisham started his career in the BPO industry more than a decade ago and has been handling various operations at different stages of the career as a Team Leader, Customer Service & Sales Trainer and Business ..

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Hisham started his career in the BPO industry more than a decade ago and has been handling various operations at different stages of the career as a Team Leader, Customer Service & Sales Trainer and Business Development Manager for both Sri Lankan and international client processes.

He worked as the Chief Operating Officer (COO) of HelloCorp from 2008 until the transition to Tellida in January 2012, a period during which he played a key role in setup, migration and implementation of some of the flagship accounts such as Sri Lankan Airlines Global Contact Center (1979), Amanresorts Global Sales and Reservations Operations and Tetran Australia Offshore Technical Support Center, among others.

He has contributed towards the industry as a member of National ICT-BPO Career Fairs Committee of ICT Agency of Sri Lanka. Hisham is a member of the British Computer Society and holds a Diploma in International Relations. He is reading his Masters in International Business Law.

SUREN PERERA HEAD OF IT

Suren is a veteran in the IT industry having previously worked as the head of electronic and telecommunications for an established technology firm in Sri Lanka. He has accumulated over 20 years of experience in..

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Suren is a veteran in the IT industry having previously worked as the head of electronic and telecommunications for an established technology firm in Sri Lanka. He has accumulated over 20 years of experience in the IT arena of which over 15 years are of BPO specific IT experience. At Tellida, he is currently in-charge of overseeing the Voice and Data Administration, LAN / WAN Maintanace, IT Procurement and Compliance.

Suren has a Technical Diploma in Telecommunication & Electronics from City & Guilds UK and a Certificate Networking & Administration from National Institute of Business Management. He is also a Professor Member of the British Computer Society, UK.

KHASTHTHURI SARVESWARAN MANAGER – LPO

Having joined the outsourced services industry in 2007, Khasththuri has 8 years of experience working with various USA and UK based clients. At present, Khasththuri and her team handle Probate, Conveyancing ..

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Kasththuri holds two bachelors degrees, Bachelor of Science in Bioinformatics and Bachelor of Computer Applications.

Having joined the outsourced services industry in 2007, Khasththuri has 8 years of experience working with various USA and UK based clients.

At present, Khasththuri and her team handle Probate, Conveyancing, Legal Research and secretarial work for an established law firm in the UK. She has a track record for delievering quality work within stipulated time frames as a Manager.

AASAHI MANNAPPERUMA, ACMA CGMA MANAGER – FAO

Aasahi is a Finance & Accounting professional who has been working with Tellida since inception in January 2012. Aasahi, in addition to being an associate member of CIMA (UK)..

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Aasahi is a Finance & Accounting professional who has been working with Tellida since inception in January 2012. Aasahi, in addition to being an associate member of CIMA (UK), is also currently reading for a degree in Information Technology.

DARSHIKA GUNAWARDENE SENIOR LEGAL ASSOCIATE

Darshikia holds a Bachelor of Laws Degree (LL.B) and she is an Attorney- at Law, Notary Public & Commissioner for Oaths. Prior to joining Tellida, she has worked with an international..

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Darshikia holds a Bachelor of Laws Degree (LL.B) and she is an Attorney- at Law, Notary Public & Commissioner for Oaths.

Prior to joining Tellida, she has worked with an international Legal Process Outsourcing company and has gathered immense operational experience in the lines of Convayencing, Insurance and Corporate Legal over a course of more than seven years.

Currently at Tellida, she supports a UK based Solicitors firm in Probate, Convayencing and other Back office service to solictors’teams, case handlers and legal professionals.

IMRAN MOHAMED MANAGER – CONTACT CENTRE

Imran is a customer service professional who has been with Tellida since the inception in January 2012 and currently works as the Manager for Contact Centre Operations where he overlooks staff & performance..

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Imran is a customer service professional who has been with Tellida since the inception in January 2012 and currently works as the Manager for Contact Center Operations where he overlooks staff & performance management, client relationship, reporting, planning & implementing call center strategies, improvements to the systems and processes, among others.

Prior to joining Tellida, Imran has worked with several global brands for approximately a total of 10 years including stints overseas with the travel & hospitality industry. Imran has a Diploma in Travel and Tourism (TAASL) and is currently reading for his Graduate Diploma in Management (GM-Edexcel).

RISHANA FAROOK Manager – HR & Finance

Rishana has completed her MBA from Cardiff Metropolitan University (UK) (Merit) and CIMA Managerial level (UK). Prior to her 3 years with Tellida she has worked at HelloCorp (Pvt) Ltd. Pursuing her passion for foreign languages..

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Rishana has completed her MBA from Cardiff Metropolitan University (UK) (Merit) and CIMA Managerial level (UK). Prior to her 3 years with Tellida she has worked at HelloCorp (Pvt) Ltd. Pursuing her passion for foreign languages she has studied French and Japanese. She has over 8 years hands-on experience in managerial positions and also holds a PQHRM (Merit) from the institute of Personnel Management SL.

Rishana currently provides leadership to the HR service offerings at Tellida. In this capacity she oversees; recruitment / selection, employee relations, custodian and administrator of policies and procedures, compensation and benefits and training and development. In addition to the HR service offering, Rishana also heads up the Finance vertical at Tellida. In this capacity she oversees the financial reporting and analysis of Tellida.

SUZAAN IQBAL CHIEF INFO SECURITY OFFICER

Suzaan is a Degree Holder in Computing and Information Systems from London Metropolitan University and also a Microsoft Certified Professional (MCP). Having worked for a number of international BPO..

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Suzaan is a Degree Holder in Computing and Information Systems from London Metropolitan University and also a Microsoft Certified Professional (MCP). Having worked for a number of international BPO companies his experience of over 10 years spans across multiple industry verticals in relation to IT services and solutions.

Being responsible for the complete technology infrastructure and servicing of a leading international super-luxury resort chain and an international airline, are among the highlights of his career which earned him valuable technical expertise in implementing and monitoring projects of high competence.